Return Policy
If you should ever purchase any product from Metropolitan Supply that proves to be defective we will promptly issue you an RA (return authorization) and a UPS call tag to pick up the defective merchandise. Replacement product will be shipped to you on the same day.
If you should ever purchase products from Metropolitan Supply that you need to return for reasons other than being defective you must contact us to obtain an RA number. You must include a copy of the invoice and mark both the invoice and the outside of the box with the RA number that you received. You will receive a credit to be applied to other products purchased from Metropolitan Supply. No product over 6 months old will be accepted and all returns may be subject to a 15% restocking fee.
Metropolitan Supply offers no hassle returns. If you're not happy, we're not happy. We pride ourselves on quality products and great customer service. If you are not satisfied with either please let us know. If we can't resolve the issue we will pick up our product and credit your account.
All returns must be pre-approved with an RA number, simply contact your sales rep.
If you should ever purchase products from Metropolitan Supply that you need to return for reasons other than being defective you must contact us to obtain an RA number. You must include a copy of the invoice and mark both the invoice and the outside of the box with the RA number that you received. You will receive a credit to be applied to other products purchased from Metropolitan Supply. No product over 6 months old will be accepted and all returns may be subject to a 15% restocking fee.
Metropolitan Supply offers no hassle returns. If you're not happy, we're not happy. We pride ourselves on quality products and great customer service. If you are not satisfied with either please let us know. If we can't resolve the issue we will pick up our product and credit your account.
All returns must be pre-approved with an RA number, simply contact your sales rep.